We offer simple flat-rate shipping worldwide.

Europe, including the UK, Switzerland and other European countries: €19.99

All other countries: €49.99

The shipping rate is applied per order at checkout.

For orders within the European Union, we primarily ship with GLS.

For orders outside the EU and international destinations, we ship with UPS or DHL, depending on the destination and available service.

Yes. We ship Flintlock Works products worldwide.

Shipping within Europe, including the UK and Switzerland, is charged at a flat rate of €19.99.

Shipping to all other countries is charged at a flat rate of €49.99.

Dispatch time depends on the product you order.

Flintlock Switch Panel:
Please allow up to 3 weeks before dispatch. Each switch panel is prepared and custom engraved specifically for your order.

Flintlock Screen Mount:
Normally shipped the next business day.

Flintlock Defender Name Plate:
Normally shipped the next business day.

If your order contains both a custom Switch Panel and an in-stock item, the order may be shipped once the complete order is ready.

Every Flintlock Switch Panel is made and engraved according to the customer’s selected configuration.

Because it is a customized product rather than an off-the-shelf item, we allow a maximum lead time of 3 weeks to prepare it properly before shipping.

Yes. Once your order has been dispatched, you will receive tracking information so you can follow your shipment.

Please allow some time for the carrier’s tracking system to update after the parcel has been collected.

Delivery times depend on your country, location and the courier service.

European orders are normally sent with GLS, while international orders are sent with UPS or DHL.

Please note that the lead time shown for a product refers to the time required for us to prepare and dispatch your order. Courier transit time is additional.

Most standard Flintlock Works products can be returned.

Return shipping costs are the responsibility of the buyer.

Products must be returned in suitable condition. Please contact us before sending anything back so we can provide the appropriate return instructions.

No.

Flintlock Switch Panels are custom engraved according to each customer’s selected configuration and therefore cannot be returned.

Please carefully check your switch selection, engraving and configuration before placing your order.

If there is a problem with one of the switches itself, please contact us and we will help with a replacement switch where appropriate.

If a switch supplied with your Flintlock Switch Panel is faulty or stops working, please contact us.

The individual switches can be replaced, so there is no need to replace the complete panel because of a faulty switch.

When contacting us, please include your order information and a description or photo/video of the issue where possible.

No.

Once a custom engraved Switch Panel has been produced, it cannot be returned or exchanged simply because you would prefer different switch labels or engraving.

We recommend checking your requested configuration carefully before ordering.

For eligible returns, the buyer is responsible for the cost of returning the product to us.

We recommend using a tracked shipping service when returning an item.

If you need to change your switch configuration, engraving or other details, contact us as soon as possible after placing your order.

Because Switch Panels are custom made, changes may no longer be possible once production or engraving has started.

If your order has not yet been dispatched, contact us as soon as possible and we will do our best to update the delivery address.

Once the parcel has been handed over to the courier, we may no longer be able to change the address.

If your parcel arrives damaged, please take photos of:

• The external packaging
• The shipping label
• Any visible damage to the product
• The contents of the package

Contact us as soon as possible with the photos and your order details so we can investigate the issue.

Please keep the original packaging until the matter has been resolved.

If something is missing from your parcel, contact us with your order details and let us know which item or component is missing.

We will check your order and help resolve the issue.

Orders shipped internationally may be subject to local customs procedures, import taxes, duties or other charges depending on the destination country.

These charges are determined by the authorities in the destination country and are separate from the Flintlock Works shipping charge.

We recommend checking your country’s import regulations if you are unsure whether additional charges may apply.

If you need available items urgently while waiting for a custom Switch Panel, contact us after placing your order and we can check what shipping options are available.

Additional shipping charges may apply if an order needs to be divided into multiple shipments.