Terms & Conditions
These Terms & Conditions govern the use of the Flintlock Works online shop and purchases made through the Flintlock Works website.
The Flintlock Works online shop is operated by:
**Sandbox d.o.o.**
Baburičina 23
10000 Zagreb
Croatia
OIB: 26839719197
MB: 04424859
Flintlock Works is a brand operated by Sandbox d.o.o.
These Terms & Conditions define the rights and obligations of Sandbox d.o.o., operating under the Flintlock Works brand, and customers purchasing products through the Flintlock Works online shop.
By placing an order through the Flintlock Works website, the customer confirms that they have read, understood and accepted these Terms & Conditions.
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# 1. PRODUCTS AND PRODUCT INFORMATION
Flintlock Works designs and sells automotive accessories and related products, including custom switch panels, screen mounts, vehicle name plates and associated components.
We make every reasonable effort to ensure that product descriptions, specifications, photographs and other information displayed on the website are accurate.
Product images are intended to provide the best possible representation of the product. Minor variations in colour, texture, surface finish, engraving or appearance may occur due to manufacturing processes, materials, screen settings or product improvements.
Customers are responsible for reviewing the product description, compatibility information and fitment requirements before placing an order.
Where compatibility depends on vehicle model, model year, specification, dashboard configuration or other vehicle-specific factors, the customer should contact Flintlock Works before purchasing if they are unsure about compatibility.
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# 2. CUSTOM AND PERSONALISED PRODUCTS
Certain Flintlock Works products are manufactured, configured or engraved specifically according to the customer's selections.
This applies in particular to the **Flintlock Switch Panel**, where switch layouts, switch functions, labels and/or engraving may be selected or produced according to the customer's requirements.
Customers are responsible for checking their selected configuration and requested engraving carefully before submitting the order.
Once production or engraving of a personalised product has started, changes may no longer be possible.
Custom-made or clearly personalised products are not eligible for cancellation or return under the standard right of withdrawal where the applicable law provides an exemption for goods made according to the customer's specifications or clearly personalised.
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# 3. PRICES
All prices displayed in the Flintlock Works online shop are expressed in **euros (EUR)** unless otherwise indicated.
Applicable VAT will be shown in accordance with the relevant tax rules and the customer's delivery destination.
Prices applicable to an order are the prices displayed at the time the order is placed, except in the event of an obvious technical, typographical or pricing error.
Flintlock Works reserves the right to change product prices at any time. Changes will not affect orders that have already been accepted.
Shipping costs and, where applicable, other charges are shown separately during checkout.
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# 4. SHIPPING COSTS
Flintlock Works uses flat-rate shipping based on the delivery destination.
### Europe
Shipping to European countries, including the **European Union, United Kingdom, Switzerland and other European destinations**, is charged at a flat rate of:
**€19.99 per order**
### Rest of the World
Shipping to countries outside Europe is charged at a flat rate of:
**€49.99 per order**
The applicable shipping charge will be displayed during checkout.
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# 5. SHIPPING METHODS
Orders within the European Union are primarily shipped using **GLS**.
Orders outside the European Union and other international shipments are generally shipped using **UPS or DHL**.
Flintlock Works reserves the right to select a different suitable carrier where necessary for operational, geographic or logistical reasons.
The carrier used may depend on the destination, parcel dimensions, service availability and other shipping requirements.
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# 6. ORDER PROCESSING AND LEAD TIMES
Processing and production times depend on the product ordered.
### Flintlock Switch Panel
Flintlock Switch Panels have a maximum production lead time of approximately:
**3 weeks**
The additional lead time is required because each panel may be individually configured and custom engraved according to the customer's selections.
The stated lead time refers to production and preparation before dispatch and does not include courier transit time.
### Flintlock Screen Mount
Flintlock Screen Mounts that are in stock are normally dispatched on the **next business day** following order processing.
### Flintlock Defender Name Plate
Flintlock Defender Name Plates that are in stock are normally dispatched on the **next business day** following order processing.
If an order contains products with different lead times, Flintlock Works may hold the order until all products are ready and ship them together.
Customers requiring separate shipments should contact Flintlock Works. Additional shipping charges may apply.
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# 7. DELIVERY TIMES
Courier delivery times depend on the destination country and shipping provider.
Any delivery estimate is indicative unless expressly agreed otherwise.
Customs procedures, border controls, remote delivery locations, public holidays, adverse weather conditions and courier delays may affect delivery times.
Flintlock Works cannot guarantee delivery on a particular date unless this has been expressly agreed in writing.
Once an order has been dispatched, tracking information will normally be provided to the customer where supported by the selected courier.
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# 8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
The order will be sent to the shipping address provided during checkout.
If the customer notices an error in the delivery address, they should contact Flintlock Works as soon as possible.
Where an order has not yet been dispatched, Flintlock Works will make reasonable efforts to correct the address.
Once the parcel has been transferred to the courier, address changes may no longer be possible and may depend on the courier's policies.
Additional costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by applicable law.
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# 9. CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the applicable customs territory may be subject to import duties, customs charges, VAT, brokerage fees or other local charges.
These charges are determined by the authorities and/or courier in the destination country and are not part of the Flintlock Works shipping fee unless expressly stated otherwise during checkout.
The customer is responsible for any applicable import duties, taxes or customs charges imposed by the destination country.
Customers ordering internationally are encouraged to check local import requirements before purchasing.
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# 10. ORDER CONFIRMATION
After an order is placed, the customer will receive an electronic confirmation containing details of the order.
The order confirmation generally includes the products ordered, quantities, prices, shipping information and total order amount.
Flintlock Works reserves the right to reject or cancel an order in exceptional circumstances, including but not limited to:
* an obvious pricing or technical error;
* suspected fraudulent activity;
* inability to process payment;
* product unavailability;
* incorrect product information;
* legal or shipping restrictions preventing fulfilment.
If Flintlock Works cancels an order that has already been paid, the corresponding payment will be refunded.
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# 11. CHANGING OR CANCELLING AN ORDER BEFORE PRODUCTION
Customers who wish to change or cancel an order should contact Flintlock Works as soon as possible.
For standard products, cancellation may be possible provided the order has not already been dispatched.
For custom or personalised products, including engraved Flintlock Switch Panels, modifications or cancellation may no longer be possible once manufacturing, preparation or engraving has started.
Flintlock Works will make reasonable efforts to accommodate changes requested before production begins but cannot guarantee that changes will always be possible.
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# 12. PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed through secure third-party payment providers such as Stripe or other payment providers made available through the Flintlock Works website.
Where bank transfer is offered, payment may be made to Sandbox d.o.o. using the payment information provided during checkout or on the invoice.
Company details:
**Sandbox d.o.o.**
Baburičina 23
10000 Zagreb
Croatia
OIB: 26839719197
MB: 04424859
IBAN: **HR4424070001100267254**
Orders paid by bank transfer may not enter production or be dispatched until payment has been received.
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# 13. RIGHT OF WITHDRAWAL FOR STANDARD PRODUCTS
Where the customer qualifies as a consumer under applicable consumer protection legislation, the customer generally has the right to withdraw from an online purchase of a standard, non-personalised product within **14 days** without providing a reason.
For goods, the withdrawal period generally begins on the day the customer, or a third party designated by the customer other than the carrier, receives the goods.
To exercise the right of withdrawal, the customer must clearly inform Flintlock Works of their decision to withdraw before the withdrawal period expires.
The customer may contact Flintlock Works using the contact details provided on the Flintlock Works website.
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# 14. RETURNING PRODUCTS AFTER WITHDRAWAL
After notifying Flintlock Works of the withdrawal, the customer must return the eligible goods without undue delay and within the period required by applicable consumer law.
Unless Flintlock Works agrees otherwise, the **direct cost of returning the products is paid by the customer**.
Returned products should be sent to:
**Sandbox d.o.o.**
Baburičina 23
10000 Zagreb
Croatia
Customers are strongly advised to use a tracked shipping service when returning a product.
The customer is responsible for ensuring that the product is adequately packaged for return transportation.
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# 15. CONDITION OF RETURNED PRODUCTS
Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functionality.
If a product has been handled beyond what is reasonably necessary for such inspection, the customer may be responsible for any diminished value in accordance with applicable consumer legislation.
Returned products should therefore be returned complete and, whenever reasonably possible, with their original packaging, accessories, mounting hardware and documentation.
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# 16. CUSTOM SWITCH PANELS AND OTHER PERSONALISED PRODUCTS
The statutory right of withdrawal does not apply where an applicable legal exemption exists for products manufactured according to the customer's specifications or clearly personalised.
Accordingly, **custom engraved Flintlock Switch Panels cannot be returned simply because the customer changes their mind, selected the wrong engraving or later wishes to use a different switch configuration.**
Customers must carefully review their switch functions, engraving and configuration before ordering.
This restriction does **not** remove the customer's statutory rights if a custom product is defective, damaged, incorrectly manufactured or does not conform to the order.
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# 17. SWITCH REPLACEMENT
Individual switches used in Flintlock Switch Panels are replaceable.
If an individual switch supplied by Flintlock Works is defective or fails to operate correctly, the customer should contact Flintlock Works with:
* their order number;
* a description of the problem; and
* photographs or video where useful for diagnosing the issue.
Where the issue is covered by the customer's applicable legal rights or warranty, Flintlock Works may provide a suitable replacement switch or another legally appropriate remedy.
A defective individual switch does not normally require replacement of the entire custom engraved panel unless the panel itself is defective.
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# 18. DEFECTIVE, INCORRECT OR DAMAGED PRODUCTS
If a customer receives a product that is defective, materially damaged, incorrect or does not correspond with the order, they should contact Flintlock Works as soon as reasonably possible.
Customers should provide their order number together with photographs or other evidence that may help establish the issue.
Where goods are defective or do not conform to the contract, the customer's statutory consumer rights remain unaffected.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
Where Flintlock Works is legally responsible for a defective or non-conforming product, the customer will not be required to bear costs that applicable law requires the seller to cover.
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# 19. PRODUCTS DAMAGED DURING DELIVERY
Customers should inspect parcels for obvious transport damage upon delivery.
If the parcel appears damaged, customers should, where possible, photograph:
* the outer packaging;
* the shipping label;
* the internal packaging; and
* the damaged product.
Customers should keep the original packaging until the issue has been resolved.
Shipping damage should be reported to Flintlock Works as soon as possible so that we can investigate the claim with the courier.
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# 20. MISSING ITEMS
If an item or component is missing from an order, the customer should contact Flintlock Works and provide the relevant order number and information about the missing item.
Flintlock Works will review the order and, where appropriate, arrange shipment of the missing component or otherwise resolve the issue.
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# 21. LOST OR DELAYED SHIPMENTS
If tracking shows an unusual delay or the customer believes a parcel has been lost, the customer should contact Flintlock Works.
Flintlock Works may contact the courier and initiate an investigation where appropriate.
If tracking indicates that a parcel has been delivered but the customer cannot locate it, the customer should first check any designated safe place, reception area, household members or neighbours and contact the courier where appropriate.
This does not affect any mandatory consumer rights relating to delivery.
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# 22. REFUNDS
Where a customer validly exercises a statutory right of withdrawal, Flintlock Works will issue the required refund in accordance with applicable consumer law.
For qualifying consumer withdrawals, the refund generally includes payments received from the customer, including the cost of the least expensive standard delivery method offered for the order where required by law.
Any additional amount paid because the customer selected a more expensive delivery service does not have to be refunded where applicable law permits this.
Flintlock Works may withhold reimbursement until the returned goods have been received or until the customer provides evidence that the goods have been sent back, where permitted by law.
Refunds will generally be made using the same payment method used for the original purchase unless otherwise agreed.
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# 23. WARRANTY AND STATUTORY CONFORMITY RIGHTS
Any commercial warranty expressly offered for a Flintlock Works product is additional to the customer's mandatory statutory rights.
Consumers purchasing goods in the European Union benefit from statutory rights relating to product conformity.
Flintlock Works is not responsible for damage resulting from circumstances including:
* incorrect installation;
* improper wiring;
* misuse;
* modification of the product;
* use outside the product's intended purpose;
* negligence;
* accident;
* excessive force;
* installation contrary to supplied instructions;
* unauthorised modification or repair.
These exclusions apply only to the extent permitted by applicable law and do not limit mandatory consumer rights.
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# 24. INSTALLATION AND VEHICLE COMPATIBILITY
Certain Flintlock Works products are vehicle-specific accessories and require correct installation.
The customer is responsible for confirming product compatibility with their vehicle before installation.
Unless expressly stated otherwise, Flintlock Works products do not include professional installation.
Electrical products and switch panels must be installed and wired correctly.
Where the customer does not have the necessary technical knowledge, Flintlock Works recommends installation by a suitably qualified automotive technician or auto electrician.
Flintlock Works is not responsible for damage to a vehicle, electrical system or other equipment caused by incorrect installation, improper wiring, incompatible accessories or modifications carried out by the customer or a third party, except where liability cannot legally be excluded.
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# 25. PRODUCT MODIFICATIONS
Flintlock Works continuously develops and improves its products.
We reserve the right to make reasonable changes to product construction, materials, components, packaging or design where such changes do not materially reduce the functionality or quality of the product.
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# 26. WEBSITE INFORMATION
Flintlock Works makes reasonable efforts to keep website content accurate and up to date.
However, typographical errors, technical errors, outdated information or other inaccuracies may occasionally occur.
Where an obvious error affects an order, Flintlock Works will contact the customer and take appropriate steps to correct the situation.
Product photographs, renderings and illustrations may be representative and may not perfectly reproduce colours, textures or minor product details.
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# 27. INTELLECTUAL PROPERTY
Unless otherwise stated, all Flintlock Works website content, including product designs, photographs, graphics, logos, text, illustrations, videos, product names and other original content, is owned by Sandbox d.o.o., Flintlock Works or used under appropriate licence.
Such content may not be copied, reproduced, distributed, modified, commercially exploited or used without prior written permission where such permission is required by applicable intellectual property law.
The Flintlock Works name, branding, logos and associated visual identity may not be used in a manner that falsely suggests sponsorship, affiliation or approval by Flintlock Works.
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# 28. PERSONAL DATA
Personal data submitted through the Flintlock Works website is processed for purposes including:
* processing orders;
* collecting payments;
* arranging shipping and delivery;
* providing customer support;
* complying with legal and accounting obligations;
* preventing fraud and misuse; and
* other purposes described in our Privacy Policy.
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
Further information about the collection, processing and storage of personal data should be provided in the Flintlock Works Privacy Policy.
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# 29. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited.
To the extent permitted by law, Flintlock Works and Sandbox d.o.o. are not liable for indirect or consequential loss arising from improper use, incorrect installation, unauthorised modification or use of a product contrary to its intended purpose or instructions.
Mandatory consumer protection rights remain unaffected.
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# 30. FORCE MAJEURE
Flintlock Works will not be responsible for delays or failure to perform obligations resulting from circumstances outside its reasonable control.
Such circumstances may include natural disasters, extreme weather, war, civil disturbance, strikes, transportation disruption, courier interruptions, customs delays, government restrictions, supply-chain disruptions or failures of telecommunications and infrastructure.
Flintlock Works will make reasonable efforts to minimise the effect of such circumstances.
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# 31. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of Croatia, without prejudice to any mandatory consumer protection rights that may apply to customers residing in another country.
Consumers may also benefit from mandatory rights provided under the laws applicable in their country of residence where those rules cannot lawfully be excluded.
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# 32. DISPUTE RESOLUTION
Flintlock Works encourages customers to contact us first in the event of a complaint or dispute so that we can attempt to resolve the matter directly.
Any jurisdiction clause contained in these Terms applies only to the extent permitted by applicable consumer protection law.
Nothing in these Terms removes any mandatory right a consumer may have to bring proceedings before a competent court under applicable law.
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# 33. CHANGES TO THESE TERMS & CONDITIONS
Sandbox d.o.o. reserves the right to update these Terms & Conditions where necessary due to changes in law, business operations, products, shipping arrangements or website functionality.
The version applicable to an order is the version in effect when the order is placed, unless a later change is required by mandatory law.
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# 34. CONTACT AND COMPANY INFORMATION
The Flintlock Works online shop is operated by:
**Sandbox d.o.o.**
Baburičina 23
10000 Zagreb
Croatia
OIB: 26839719197
MB: 04424859
Brand: **Flintlock Works**
For questions regarding orders, shipping, returns, products or these Terms & Conditions, please contact us through the contact details provided on the Flintlock Works website.